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At GymCompany we work with the best service companies in the fitness sector. This is transmitted not only in the quality of our products but above all in the after-sales service and the product warranty .

All our products, without exception, are original and enjoy full and complete manufacturer’s warranty.

Normally (with exceptions specified on the product page) they are:

• Domestic Products: 2 years labour, 3 years electrical parts, 5 years motor and a lifetime in the structure

• Commercial products: 1 year labour, 2 years electrical parts, 3 years motor and a lifetime in the structure.

Every day we receive thousands of requests to equip commercial gyms with domestic machines. We always make 100% clear that the domestic warranty is not valid for a commercial gym, however small it may be. Please keep in mind that if you buy a domestic machine and put it in a commercial environment, the warranty won´t cover any type of damage.

If you need any clarification, do not hesitate to call us and we will indicate the most suitable machines according to your needs. We are here to help!

TYPES OF DELIVERY

Choose the delivery method best suited to your needs

Fitness products are large and heavy and the assembly only a small part of the process.
All our products are delivered free of charge outside your home. Normally this is not a problem for small fitness products like spinning bikes or small treadmills. However, if you live in a flat and have bought a 200 kilo machine, maybe the best is to hire our two man delivery and / or our premium delivery and installation service.

• Free delivery: All products include free kerbside delivery.
• Premium delivery and installation: ideal for heavy products and domestic gyms with more than one machine. The machines will be assembled, tested and all the packaging will be taken for recycling. The cost of this service varies depending on the number of machines and access to your home. We recommend requesting a custom quote for orders with this service. (Price may change depending on the location and access to your home)
• PROMO PRODUCTS including free installation may be delivered and installed in different dates.

DELIVERY TIME

GymCompany carries more than 1.000.000 £ in stock at any given time. We are one of the few fitness distributors with this capacity and quantity of products ready to be shipped in 24 hours.
If you bought a machine with us before 12.00 and we have it in stock, it will leave our warehouse on the same day . In this case, depending on where you live and your chosen delivery method, you will receive your product in 4 to 7 work days approximately once dispatched.

Exceptions:

• 2 man delivery inside the house + Professional installation: We will dispatch the product directly to the technician taking 1-4 work days approximately. Once he receives it he will contact you in 1-5 work days do book a delivery + installation date and time suitable for you.
• Full Domestic and Commercial Gyms: If we are building your gym, at the time of purchase, the Sales Person will indicate the approximate delivery time.
  You can always contact us directly to follow your order at [email protected] or with sales person who attended you.
• Out-of-stock products: Due to the high turnover of certain products, it may be that you have purchased a product that we no longer have.
  In this case we will contact you within 24-48 hours with a new approximate delivery time. It is our policy to offer our customers superior products at the same price.
• Orders dispatched directly from the manufacturer: Delivery times may vary depending on the brand, we will let you know the delivery date as soon as possible.
• Due to high volumes of orders over the Black Friday - Christmas period, delivery times may vary.

To settle your order on GymCompany you can choose between different payment methods:

BANK TRANSFER

We will send you a confirmation email with our account number and a summary of your order.

Bank details.

Account Holder: Gymcompany SL

IBAN: ES0301823247262012366024 (GBP)

CREDIT CARD

None of our customers have reported any fraudulent use of their credit card as a result of purchases in our store or website.

We have so much confidence in the security of our system that we endorse each purchase with a security guarantee.

We use a secure server and all data, including bank details, will be automatically encrypted using Secure Socket Layer (SSL).

Credit Cards allowed: MasterCard, Visa, American Express, Discover, JCB.

PAYPAL

You will be redirected to the PayPal website.

Your order will be shipped as soon as PayPal confirms the full payment.

In some cases (incorrect or missing data) GymCompany reserves the right to request a different form of payment.